The products for sale on rollerblade.audesworld.com (hereinafter the "Store") are sold and invoiced by Audes Group Srl, with offices in Via IV Novembre, 4 - 35010 Limena (PD), REA PD-354902, C.F. VAT No. 04014850285. For information and assistance regarding orders, please contact Audes Customer Service at the following address:
Direct email: firstname.lastname@example.org
ACCEPTANCE OF THE GENERAL CONDITIONS OF SALE AND CONCLUSION OF THE CONTRACT
1.1 The contract stipulated between Audes Group Srl (hereinafter "AUDES") and the Customer (a natural person who makes a purchase from the Store) shall be considered concluded with the acceptance, even if only partial, by AUDES of the purchase order of the product for sale (Product) from the Customer. In case of non-acceptance of the order (a case related to the non-availability of a Product in stock or to an evident production defect that prevents its use and sale), AUDES will promptly notify the Customer, at the same time reimbursing the amount of the Product based on the payment method used by the Customer during the purchase.
1.2 By placing an order in the various ways provided for, according to the order form from the Store (hereinafter the "Order"), the Customer declares to have read all the information provided to him/her during the purchase procedure and to accept in full the present general conditions of sale and conclusion of the contract (hereinafter the "Conditions").
1.3 These Conditions may be printed or saved on a durable medium, in compliance with the provisions of art. 12 of Italian Legislative Decree 70/2003 and art. 51 of Italian Legislative Decree 206/2005, as amended by Italian Legislative Decree 21/2014.
1.4 The Customer accepts and acknowledges that with the total or partial acceptance of the Order by AUDES, the Product purchase contract is executed between the Customer and AUDES (in its capacity as reseller) with Università Commerciale Luigi Bocconi remaining extraneous and not liable in any way regarding the negotiated relationship so executed.
METHOD OF PURCHASE
2.1 The articles for sale and purchasable through the procedure indicated in these Conditions are only those present in the Store at the time of placing the Order, as described in the relevant information sheets.
2.2 In any case, it is understood that the images accompanying the description of a Product for sale are for informational purposes only and may not be fully representative of its features but may differ for example by color and size (also due to the browser and monitor used for accessing the store and viewing images).
2.3 To place an order, the Customer must complete the form in its entirety in the Store and submit the same after carefully reviewing the Conditions, as well as the features of the product and/or items that he/she intends to purchase. If desired, the Customer must also request AUDES to issue a tax invoice for the purchase.
2.4 The correct reception of the Order shall be confirmed by AUDES through a confirmation email sent to the email address communicated by the Customer. This confirmation message, which communicates to the Customer the acceptance of the Order by AUDES, will briefly summarize the conditions of purchase, as required by applicable law, as well as the data entered in the Order by the Customer, so that the same can verify the data and possibly communicate without delay the necessary corrections of incorrect data.
PRICES AND PAYMENT METHODS
3.1 The prices shown on the website are to be considered inclusive of taxes and VAT. Any shipping costs or payment charges are in any case communicated in advance to the Customer through the website or in these Conditions.
3.2 The following payment methods are provided for:
- Credit Card (transactions managed by Stripe WWW.STRIPE.COM)
DELIVERY OF ITEMS AND RELATED EXPENSES
4.1 The Products purchased by the Customer will be processed within 48 business hours after the acceptance of the Order by AUDES, at the cost indicated specifically in the Store before sending the Order. Shipments are entrusted to the best international couriers, able to ensure quick and efficient deliveries.
4.2 With regard to deliveries requested in countries outside the European Union, any import customs charges shall be borne by the recipient. Therefore, the Customer is invited to contact the customs authorities of their country in advance to check the costs and any import restrictions. Except in cases of force majeure, stated delivery times are the following:
- Italy: 1-2 working days
- Italy (Sicilia – Sardegna): 2-3 working days
- Europe: 2-3 working days
- Rest of the world: 2-3 working days
4.3 The delivery times indicated by AUDES must be considered as purely indicative and a delay with respect to the same shall not legitimize the Customer to refuse the delivery itself and to request compensation or indemnity.
4.4 Upon delivery of Products, the Customer is required to check:
- that the number of packages delivered corresponds to what is indicated in the transport document.
- that the packaging is intact, undamaged, not wet or otherwise altered, including the sealing materials (adhesive tape or metal straps).
Any damage to the packaging and/or the Product must be immediately detected, with specific indication on the delivery document of the Product to be returned to the courier.
Any problems concerning the physical integrity, correspondence or completeness of the Products received must be reported within 14 days of delivery, according to the procedures set out in this document.
RIGHT OF WITHDRAWAL/RETURN
5.1 Pursuant to art. 52 of Italian Legislative Decree 206/2005, and amended by Italian Legislative Decree 21/2014, the Customer may withdraw from the purchase contract for any reason, without giving reasons and without any penalty, within 14 (fourteen) working days from the date of receipt of the Products. If the Customer has entrusted a person of his/her choice with the collection of the Product, his/her right of withdrawal starts from the day of delivery of the Product to the person designated by him/her, other than the courier.
5.2 To exercise the right of withdrawal referred to in Article 5.1 above, the Customer must send AUDES a notice to that effect, within the terms indicated, to the following email address CUSTOMERCARE@AUDES.COM or use the appropriate form in the Store.
5.3 In the event of withdrawal, the Customer must return the Products to AUDES at his/her own expense within 14 (fourteen) days of withdrawal, to the following address:
AUDES Group Srl
Via IV Novembre 4
The Product must be returned intact, complete with all its parts and in its original packaging (envelopes and packaging), stored and possibly used for the time strictly necessary to establish and verify its nature, characteristics and size, according to due diligence, without there being signs of wear or dirt, in compliance with the following conditions:
- the right of withdrawal shall apply to the product purchased in its entirety; it is not possible to exercise withdrawal only on part of the purchased product (e.g. accessories, components, etc.);
- the right of withdrawal is excluded for customized and personalized items or pre-orders;
- to apply the right of withdrawal, the product must be intact and returned in its original packaging, complete in all its parts (including packaging and any documentation and accessory equipment: labels, tags, cards, seals, etc.);
- shipping costs for the return of the goods shall be the sole responsibility of the Customer;
- the shipment, until verified receipt in the warehouse indicated by AUDES, is under the complete responsibility of the Customer;
- in case of damage to the goods during transport, AUDES will inform the Customer, to allow him/her to promptly report the complaint to the courier chosen, obtaining the relative reimbursement; the Product will then be made available to the Customer and AUDES shall not respond in any way to damage, theft or loss occurred during or in any case depending on the shipment for the return.
5.4 AUDES shall reimburse the Customer the full amount paid, net of any additional shipping costs (pursuant to art. 56, paragraph 2, of Italian Legislative Decree 21/14), within 14 (fourteen) days of withdrawal, using the same payment method used by the Customer for the initial transaction, unless otherwise agreed. In any case, the Customer will not bear any cost as a consequence of such reimbursement. AUDES may suspend reimbursement until receipt of the returned item or until the Customer proves that he/she has correctly returned the item.
5.5 The Customer shall lose the right of withdrawal in cases where AUDES ascertains that:
- the returned item and/or its accessories, and/or its packaging are not intact;
- the item is missing its external packaging and/or the original internal packaging;
- the item is missing elements integrating the same and/or accessories (e.g. closures, laces, buckles, etc.).
In case of forfeiture of the right of withdrawal, AUDES shall return the Product to the Customer, charging shipping costs to the same and, if already refunded, the price of the item.
6.1 All Products for sale on the website www.unibocconishop.it are covered by a warrantee of 24 (twenty-four) months by AUDES as the vendor, regarding conformity defects, pursuant to Title III of Italian Legislative Decree 206/2005. Legal guarantees provided by the manufacturers are also active.
6.2 In the event defective Products are received or in any case those that are not compliant with the Order completed, the Customer has the right, without expense, to restore product conformity by repair and/or replacement of the product. The Customer may exercise this right if the defect becomes apparent within two years of delivery and communicates the defect within two months of its discovery.
6.3 The warranty for defects of conformity shall be applied, provided that the relevant Product has been used correctly, respecting its intended use and as provided for in the instructions for use and washing in and/or with the Product.
6.4 In the event that, for any reason, AUDES is not able to provide the Customer with a Product under warranty (restored or replaced), or where repair or replacement were, even due to the value of the Product, excessively onerous, AUDES may proceed to an appropriate reduction of the price paid, that is to the reimbursement of the entire amount paid with termination of the contract.
6.5 In cases where the application of the warrantee provides for the return of the Product, the same must be returned by the Customer in the original packaging, complete in all its parts (including packaging and any documentation and accessory equipment).
6.6 In order to exercise the aforementioned right, the Customer must indicate in the return form the Product defect in the "Faulty" section of the form. In the event of a defective or non-conforming product, AUDES will arrange to collect the Product at its own expense.
COMPLAINTS AND REQUESTS FOR INFORMATION
7.1 Any complaints or requests for information can be sent to AUDES at the following email: CUSTOMERCARE@AUDES.COM
9.1 The sales contract referred to in these Conditions and its execution is governed by Italian Law, with the disregard of the conflict rules and the United Nations Convention for the International Sale of Goods. For the resolution of the related disputes, the Court of the Customer’s municipality of residence shall have jurisdiction.